Frequently Asked Questions
Find answers to the most common questions about Le Félin, our products, and our service. Can't find what you're looking for? Contact us, we typically reply within 24 hours.
About the Le Félin Shop
A few words to help you understand who we are and what sets us apart.
Le Félin is a specialty shop for cat trees, cat beds, scratching posts, cat hammocks, and cat houses. We handpick durable products designed to meet cats' natural needs, for their comfort, safety, and well-being.
We choose our models for their stability, comfort, and materials suited to your cat's natural instincts. Our expertise helps you find the ideal cat tree based on your companion's size, age, weight, and behavior.
Cat Trees: How to Choose the Right One
Choosing the right cat tree depends on several factors: your cat's size, energy level, age, and the space available in your home.
It depends on your cat's weight, age, and energy level, as well as the space you have available. Look for a stable model with natural sisal, sturdy platforms, and at least one hideaway or hammock. We offer options for small spaces, XXL cat trees, and even wall-mounted designs.
A sturdy XXL model with a wide base, 4-5 inch (10-12 cm) posts, and reinforced platforms. Our "Maine Coon" collection brings together models selected for larger cat breeds.
A vertical, wall-mounted, or compact cat tree is ideal. The idea is to make the most of vertical space without cluttering the floor, perfect for studio apartments.
From 2-3 months old, a kitten can climb a low, secure cat tree. Around 6-8 months, you can move up to a taller, more stimulating model.
Place the cat tree near a window, add some catnip, hang a few toys on it, and avoid overly isolated spots. A gradual introduction works in most cases.
Cat Beds, Hammocks, and Accessories
Cat mats, cat beds, hammocks, and teepees: our tips for choosing the sleeping spot that best suits your cat's personality.
It depends on your cat's personality: an enclosed cat house for anxious cats, a hammock for the watchful ones, or an open cushion for cats who like to stretch out. Our customer service team can help you choose based on your cat's temperament.
Our hammocks are chosen for their stability. Always respect the maximum load shown on each product page and, for suction-cup models, attach them to clean, smooth glass.
A scratching post lets your cat sharpen its claws and mark territory. A cat tree combines a scratching post with platforms, a hideaway, a hammock, and a lookout spot. The two work great together.
Orders, Shipping, and Customer Service
Everything you need to know about placing an order, shipping times, and returns.
The exact delivery time and ship-from country are shown on each product page. For France, allow 3 to 8 business days for products shipped from France, 3 to 11 from our European warehouses, 5 to 18 from China, and up to 40 for some large items. Shipping is free, with no minimum order, and tracked.
Yes, you'll receive a tracking link by email as soon as your order ships. You can also check your order status in your customer account.
Contact our customer service team with your order number and photos of the damage. Depending on the situation, we'll offer an exchange, a replacement part, or a refund.
Yes, within 30 days of delivery, as long as the item hasn't been used and is in its original packaging. Returns are free: we send you a prepaid return label.
Cat Behavior and Expert Tips
Why your cat needs height, how to encourage them to use their cat tree, and how to keep them from scratching the couch.
Ideally near a window, in a room that's calm but still has activity, like a living room or home office. Avoid isolated spots or busy, noisy areas.
Vacuum off loose fur every week, clean the fabric with warm soapy water, and replace worn sisal posts. Regular upkeep noticeably extends its lifespan.
Cats need height (it satisfies their instinct to watch over their territory), scratching (for claw care and marking), and plenty of observation and play for their overall well-being. A cat tree checks all these boxes in a single piece of furniture.
Place a scratching post near the targeted area, use catnip to attract your cat, and praise them when they use it. Never punish them: it only makes marking worse.